Operational Excellence

Since March 2020, the extent of operational transformation in financial services has been historic. Yet, slowly but surely, consumers and businesses are beginning to rebuild for life after COVID-19. 

One year after the start of the pandemic, after being in the virtual trenches with financial institutions across the U.S. and Europe, SRM project managers were asked which strategies proved most effective when restructuring banking operations for socially distanced times.

SRM proposes seven pillars–three strategic and four tactical–to position banks and credit unions for success in the next normal.