As a leader, I try not to take myself too seriously. ... Because I want to make sure that everyone's comfortable engaging with me. When I go get lunch, I talk to everyone in the cafeteria, regardless of their role, and regardless of what they do, and I want them to view and see me as someone approachable, as someone that they can talk to and engage with.

Terrance Williams

Podcast

Improving Member Experience, an Interview with Butch Leonardson

March 01, 2017

By Butch Leonardson

CUES Podcast

CUES 17: Improving Member Experience, an Interview with Butch Leonardson

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In this episode, we will learn how to improve member experience through the development of an innovation pipeline, learn how to implement it throughout your entire organization and identify your organizations’ pain points. Leonardson is a recognized information technology leader and heads Cornerstone Advisors Inc.

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Improving Member Experience, an Interview with Butch Leonardson

CUES 17: Improving Member Experience, an Interview with Butch Leonardson

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